Privacy policy.

Last updated: November 1, 2025

This Privacy Policy describes Our policies and procedures on the collection, use, and disclosure of Your information when You use the Service and explains Your privacy rights and how the law protects You.

We use Your Personal Data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.

We do not trade, share, or sell information to third parties unless it is required by law.

Interpretation and Definitions

Interpretation

The words with initial capital letters have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or plural.

Definitions

For the purposes of this Privacy Policy:

  • Account means a unique account created for You to access our Service or parts of our Service.

  • Affiliate means an entity that controls, is controlled by, or is under common control with a party.

  • Company (referred to as either “the Company,” “We,” “Us,” or “Our”) refers to Lagom Care LLC, 8400 Bustleton Avenue, Suite 205, Philadelphia, PA 19154.

  • Cookies are small files placed on Your device by a website, containing information about browsing activity.

  • Country refers to Pennsylvania, United States.

  • Device means any device that can access the Service, such as a computer, cellphone, or tablet.

  • Personal Data means information relating to an identified or identifiable individual.

  • Service refers to the Website.

  • Service Provider means any third party that processes data on behalf of the Company.

  • Usage Data refers to information collected automatically from use of the Service.

  • Website refers to Lagom Care, accessible at www.lagomcare.com.

  • You means the individual using the Service or the entity on whose behalf such individual is using the Service.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data
While using Our Service, We may ask You to provide certain information that can identify or contact You, including but not limited to:

  • Email address

  • First and last name

  • Phone number

  • Address, State, Province, ZIP/Postal code, City

  • Usage Data

Usage Data
Usage Data is collected automatically and may include details such as IP address, browser type, pages visited, and time spent on pages. When accessed via mobile device, additional data such as device type, ID, and operating system may be collected.

Tracking Technologies and Cookies

We use Cookies and similar tracking technologies to monitor activity and store certain information. Cookies may be persistent or session-based and are used to authenticate users, store preferences, and enhance the user experience.
For more information about the cookies We use and Your choices, please review Our Cookies Policy.

Use of Your Personal Data

We use Personal Data to:

  • Provide and maintain the Service.

  • Manage Your Account.

  • Perform contractual obligations.

  • Communicate with You via email, telephone, SMS, or push notifications.

  • Provide updates, special offers, and service information.

  • Manage requests or inquiries.

  • Support business transfers or mergers.

  • Conduct data analysis and improve performance.

We may share Your information:

  • With Service Providers for operational purposes.

  • With Affiliates under confidentiality obligations.

  • With business partners for offers or collaborations.

  • As required by law or with Your consent.

Retention, Transfer, and Deletion of Data

We retain Personal Data only as long as necessary for operational, legal, or compliance purposes. You may request deletion or modification of Your data by contacting us.
Transfers of Personal Data outside Your jurisdiction will occur only with adequate data protection controls in place.

Disclosure of Data

Your Personal Data may be disclosed to legal or regulatory authorities when required by law or in connection with business transactions such as mergers or acquisitions.

Security of Data

While We use commercially acceptable means to protect Your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.

Children’s Privacy

We do not knowingly collect data from individuals under 13. If such information is discovered, We will promptly delete it.

Links to Other Websites

Our Website may contain external links. Lagom Care is not responsible for the privacy practices or content of those third-party sites.

SMS Terms & Conditions

As part of Our ongoing commitment to effective communication, Lagom Care may send text messages (SMS) to clients, caregivers, and staff who have opted in.

By opting in to receive SMS communications, You acknowledge and agree to the following:

1. Purpose of Messages
You may receive text messages regarding appointment reminders, scheduling updates, employment-related notifications, service alerts, or general information about Lagom Care’s programs and services.

2. Messaging Frequency
Message frequency may vary depending on Your interaction with Lagom Care.

3. Message and Data Rates
Standard message and data rates may apply according to Your mobile carrier plan.

4. Opting Out
You may opt out at any time by replying STOP to any message. Once You opt out, You will no longer receive SMS communications from Lagom Care unless You re-enroll.

5. Assistance
For assistance, reply HELP or visit www.lagomcare.com.

6. Privacy and Data Use
Lagom Care respects Your privacy and does not share, sell, or distribute Your mobile number or SMS consent to third parties, except as required by law or as necessary to deliver services.
For more details, refer to Our full Privacy Policy at https://lagomcare.com/privacy-policy.

7. Terms of Service
By opting in to SMS communications, You agree to these SMS Terms & Conditions and to Lagom Care’s general Terms of Service, available at https://lagomcare.com/privacy-policy.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any updates will be reflected on this page with a revised “Last updated” date. Continued use of the Service after such updates constitutes acceptance of the changes.

Contact Us

If You have any questions about this Privacy Policy or SMS Terms & Conditions, You can contact Us:

  • By email: info@lagomcare.com

  • By phone: (877) 529-9969